COOKIE POLICY

1. INTRODUCTION

This Cookie Policy explains how Omkaar Group ("we," "our," or "us") through The AI Creators platform at https://www.theaicreators.com uses cookies and similar tracking technologies when you visit our website and use our services.

Company Information:

• Company Name: Omkaar Group
• Website: www.theaicreators.com
• Address: Office No. 102, 1st Floor, Rituraj Business Park, Bicholi Mardana, Near Uno Business Park, Bypass, Indore (M.P) - 452016, India
• Email: [email protected] / [email protected]
• Phone: +91 93437 87741

This policy should be read alongside our Privacy Policy and Terms and Conditions. By continuing to browse and use our website, you agree to our use of cookies as described in this policy.

2. WHAT ARE COOKIES

2.1 Definition

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. Cookies are widely used by website owners to make their websites work more efficiently and to provide reporting information.

2.2 Types of Cookies by Duration

Session Cookies:

• Temporary cookies that expire when you close your browser
• Essential for website functionality during your visit
• Not stored permanently on your device

Persistent Cookies:

• Remain on your device for a set period or until manually deleted
• Remember your preferences and settings for future visits
• Can last from days to years depending on their purpose

2.3 Types of Cookies by Source

First-Party Cookies:

• Set directly by our website (theaicreators.com)
• Used for essential website functionality and our own analytics
• Under our direct control and management

Third-Party Cookies:

• Set by external services we use (e.g., Google Analytics, Stripe)
• Help us provide enhanced functionality and services
• Subject to the privacy policies of third-party providers

3. HOW WE USE COOKIES

3.1 Essential Website Functions

We use cookies to:

• Maintain your login session and account security
• Remember your preferences and settings
• Ensure website security and prevent fraud
• Enable basic website functionality and navigation
• Process payments securely through our payment providers

3.2 Service Improvement

Cookies help us:

• Analyze website performance and user experience
• Understand how visitors interact with our AI tools
• Identify technical issues and optimize loading times
• Conduct A/B testing for feature improvements
• Gather usage statistics for service enhancement

3.3 Personalization

We use cookies to:

• Customize your experience based on previous visits
• Remember your AI tool preferences and settings
• Provide personalized content recommendations
• Display relevant features and suggestions
• Maintain your dashboard layout and preferences

4. CATEGORIES OF COOKIES WE USE

4.1 Strictly Necessary Cookies

Purpose: Essential for website functionality and security Consent Required: No (legitimate interest under GDPR)Cannot be disabled: These cookies are critical for basic website operation

Examples:

• Authentication cookies: Keep you logged in securely
• Security cookies: Protect against cross-site request forgery (CSRF)
• Load balancing cookies: Distribute traffic across our servers
• Session management: Maintain your session state across pages

Specific Cookies:

• session_id - Maintains your login session
• csrf_token - Prevents security attacks
• load_balancer - Routes requests to available servers
• auth_token - Secure authentication identifier

4.2 Performance and Analytics Cookies

Purpose: Help us understand website usage and improve performance Consent Required: Yes (under GDPR) Data Collected: Aggregated and anonymized usage statistics

Third-Party Providers: Google Analytics:

• _ga - Distinguishes unique users (expires: 2 years)
• _ga_[ID] - Persists session state (expires: 2 years)
• _gid - Distinguishes unique users (expires: 24 hours)
• _gat - Throttles request rate (expires: 1 minute)

Our Internal Analytics:

• page_views - Tracks page visit counts
• feature_usage - Records AI tool usage patterns
• performance_metrics - Monitors website speed and errors
• user_journey - Analyzes navigation patterns

4.3 Functional Cookies

Purpose: Enhance website functionality and user experience Consent Required: Yes (for non-essential functions) User Control: Can be disabled without breaking core functionality

Examples:

• Preference cookies: Remember your dashboard layout and theme
• Language cookies: Store your preferred language setting
• Accessibility cookies: Remember accessibility preferences
• Feature toggles: Enable/disable beta features you've opted into

Specific Cookies:

• user_preferences - Dashboard customization (expires: 1 year)
• language_setting - Preferred language (expires: 1 year)
• theme_mode - Dark/light mode preference (expires: 1 year)
• accessibility_settings - Accessibility options (expires: 1 year)

4.4 Marketing and Advertising Cookies

Purpose: Deliver relevant advertisements and measure campaign effectiveness Consent Required: Yes (explicit consent required) Third-Party Integration: Social media and advertising platforms

Social Media Cookies: Facebook/Meta:

• _fbp - Facebook Pixel tracking (expires: 3 months)
• fr - Facebook advertising identifier (expires: 3 months)

Google Ads:

• _gcl_au - Google Ads conversion tracking (expires: 3 months)
• _gac_[property-id] - Campaign attribution (expires: 3 months)

LinkedIn:

• li_sugr - LinkedIn browser identifier (expires: 3 months)
• UserMatchHistory - LinkedIn Ads tracking (expires: 30 days)

Our Marketing Cookies:

• campaign_source - Tracks referral sources (expires: 30 days)
• utm_tracking - Campaign parameter storage (expires: 30 days)
• conversion_data - Tracks signup/conversion events (expires: 90 days)

5. THIRD-PARTY COOKIES

5.1 Payment Processing

Stripe: For secure payment processing

• Cookies: Various Stripe-specific identifiers
• Purpose: Fraud prevention and payment security
• Privacy Policy: https://stripe.com/privacy

5.2 Customer Support

Intercom/Zendesk: For customer chat and support

• Cookies: Support session management
• Purpose: Provide seamless customer support experience
• Control: Can be disabled (affects support functionality)

5.3 Content Delivery

Cloudflare: For website performance and security

• Cookies: __cflb, __cf_bm, cf_clearance
• Purpose: Load balancing, bot management, security
• Essential: Yes (required for website functionality)

5.4 Analytics and Monitoring

Additional Analytics Providers:

• Hotjar: User behavior analytics (with consent)
• Mixpanel: Event tracking and user analytics (with consent)
• Sentry: Error monitoring and performance tracking (essential)

6. COOKIE CONSENT MANAGEMENT

6.1 Consent Banner

When you first visit our website, you'll see a cookie consent banner that:

• Explains what cookies we use and why
• Provides links to this Cookie Policy
• Offers granular consent options
• Allows you to accept all, reject non-essential, or customize preferences

6.2 Consent Categories

You can provide consent for different categories:

• Strictly Necessary: Always active (cannot be disabled)
• Performance & Analytics: Optional (can be enabled/disabled)
• Functional: Optional (can be enabled/disabled)
• Marketing & Advertising: Optional (can be enabled/disabled)

6.3 Consent Management

Granular Control:

• Choose specific cookie categories
• Enable/disable individual third-party services
• Update preferences at any time
• Withdraw consent easily

Consent Records:

• We maintain records of your consent choices
• Timestamp and scope of consent given
• Ability to review and modify consent history
• Compliance with GDPR consent requirements

7. MANAGING YOUR COOKIE PREFERENCES

7.1 Through Our Website

Cookie Preference Center:

• Access through the "Cookie Settings" link in our footer
• Modify consent for different cookie categories
• View detailed information about each cookie
• Apply changes immediately

Account Settings:

• Logged-in users can manage preferences in account settings
• Sync preferences across devices when logged in
• Export preference settings for record-keeping

7.2 Browser Settings

Chrome:

1. Go to Settings > Privacy and Security > Cookies
2. Choose your preferred cookie settings
3. Manage exceptions for specific sites

Firefox:

1. Go to Options > Privacy & Security
2. Choose Standard, Strict, or Custom tracking protection
3. Manage cookie and site data settings

Safari:

1. Go to Preferences > Privacy
2. Choose cookie acceptance settings
3. Manage website data and tracking

Edge:

1. Go to Settings > Cookies and site permissions
2. Choose cookie settings and exceptions
3. Manage stored site data

7.3 Mobile Browsers

iOS Safari:

• Settings > Safari > Privacy & Security
• Block All Cookies or Allow from Websites I Visit

Android Chrome:

• Chrome app > Settings > Site Settings > Cookies
• Choose cookie preferences and exceptions

8. IMPACT OF DISABLING COOKIES

8.1 Essential Cookies

If you disable essential cookies:

• You cannot log into your account
• Payment processing will not work
• Website security may be compromised
• Basic functionality will be broken

8.2 Performance Cookies

If you disable performance cookies:

• We cannot analyze website usage
• Service improvements may be slower
• Technical issues may take longer to identify
• User experience optimization is limited

8.3 Functional Cookies

If you disable functional cookies:

• Your preferences won't be remembered
• You'll need to reset settings on each visit
• Personalization features won't work
• Some convenience features may be unavailable

8.4 Marketing Cookies

If you disable marketing cookies:

• You'll still see advertisements (but less relevant)
• We cannot measure campaign effectiveness
• Social media integration may be limited
• Retargeting campaigns won't work

9. COOKIES AND PERSONAL DATA

9.1 Personal Data in Cookies

Some cookies may contain personal data or unique identifiers that can identify you. We treat such information in accordance with our Privacy Policy and applicable data protection laws.

9.2 Data Subject Rights

For cookies containing personal data, you have rights under GDPR:

• Access: Request information about cookies and their data
• Rectification: Correct inaccurate cookie data
• Erasure: Request deletion of cookie data
• Portability: Receive cookie data in portable format
• Objection: Object to cookie processing for marketing purposes

9.3 Data Retention

Cookie data is retained for different periods:

• Session cookies: Deleted when you close your browser
• Short-term cookies: 24 hours to 30 days
• Long-term cookies: Up to 2 years maximum
• Marketing cookies: Typically 3-12 months

10. CHILDREN AND COOKIES

10.1 Age Restrictions

Our services are not directed to children under 13 (or 16 in the EU). We do not knowingly use cookies to collect information from children below these age limits.

10.2 Parental Control

Parents and guardians can:

• Monitor and control cookie settings on devices used by children
• Use parental control software to manage cookie acceptance
• Contact us if they believe we have inadvertently collected data from children

11. UPDATES TO COOKIE POLICY

11.1 Policy Changes

We may update this Cookie Policy to reflect:

• Changes in our cookie usage
• New third-party services
• Legal or regulatory requirements
• Technology improvements

11.2 Notification of Changes

We will notify you of significant changes through:

• Email notifications to registered users
• Website banners highlighting policy updates
• Updated consent banners for material changes
• Account notifications for logged-in users

11.3 Consent for Changes

For material changes affecting your privacy:

• We'll request renewed consent where required
• You can review and accept/reject new cookie categories
• Previous consent remains valid for unchanged cookie purposes

12. INTERNATIONAL CONSIDERATIONS

12.1 EU/EEA Users

For users in the European Union and European Economic Area:

• Explicit consent required for non-essential cookies
• Granular consent options provided
• Easy withdrawal of consent available
• Compliance with ePrivacy Directive and GDPR

12.2 California Users

For California residents under CCPA:

• Information about personal data in cookies
• Opt-out rights for sale of personal information
• Access and deletion rights for cookie data

12.3 Other Jurisdictions

We comply with applicable cookie and privacy laws in all jurisdictions where we operate, including:

• India: Information Technology Act and rules
• Canada: Personal Information Protection and Electronic Documents Act (PIPEDA)
• Australia: Privacy Act and Australian Privacy Principles

13. TECHNICAL INFORMATION

13.1 Cookie Security

We implement security measures for cookies:

• Secure flag: Cookies transmitted only over HTTPS
• HttpOnly flag: Prevents JavaScript access to sensitive cookies
• SameSite attribute: Protects against cross-site request forgery
• Encryption: Sensitive cookie data is encrypted

13.2 Cookie Storage

• Cookies are stored locally on your device
• We don't have direct access to your device storage
• You control cookie storage through browser settings
• Clearing browser data removes our cookies

14. CONTACT INFORMATION

14.1 Cookie-Related Inquiries

For questions about our use of cookies:

Primary Contact:

• Email: [email protected]
• Subject Line: "Cookie Policy Inquiry"

General Contact:

• Email: [email protected]
• Phone: +91 93437 87741

Data Protection Officer:

• Email: [email protected]
• For GDPR-related cookie questions

14.2 Business Address

Omkaar Group Office No. 102, 1st Floor, Rituraj Business Park Bicholi Mardana, Near Uno Business Park, Bypass Indore (M.P) - 452016, India

14.3 Response Timeline

• General inquiries: 3-5 business days
• GDPR-related requests: Within 1 month
• Technical cookie issues: 1-2 business days
• Urgent privacy concerns: Within 24 hours

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This Cookie Policy is effective as of 31st July 2025. By using our website, you consent to our use of cookies as described in this policy. You can manage your cookie preferences at any time through our Cookie Preference Center or your browser settings.

Effective Date: 31st July 2025 Last Updated: 31st July 2025