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Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

1. INTRODUCTION

This Refund and Cancellation Policy ("Policy") governs the refund and cancellation terms for services provided by Omkaar Group through The AI Creators platform at https://www.theaicreators.com (the "Service").

Company Information:

  • Company Name: Omkaar Group
  • Website: www.theaicreators.com
  • Address: Office No. 102, 1st Floor, Rituraj Business Park, Bicholi Mardana, Near Uno Business Park, Bypass, Indore (M.P) - 452016, India
  • Email: [email protected] / [email protected]
  • Phone: +91 93437 87741

This policy outlines the conditions under which refunds may be granted and how you can cancel your subscription or services.

2. SUBSCRIPTION CANCELLATION

2.1 How to Cancel

You can cancel your subscription at any time by:

  • Logging into your account and accessing subscription settings
  • Contacting our customer support team
  • Sending an email to [email protected]
  • Using the cancellation option in your account dashboard

2.2 Cancellation Effective Date

  • Monthly Subscriptions: Cancellation takes effect at the end of your current billing cycle
  • Annual Subscriptions: Cancellation takes effect at the end of your current annual term
  • Free Trials: Cancellation takes immediate effect with no charges

2.3 Access After Cancellation

After cancellation:

  • You will retain access to paid features until the end of your billing period
  • Your account will revert to the free tier (if available) after the paid period expires
  • You can reactivate your subscription at any time before it expires

2.4 Data Retention After Cancellation

  • Account data will be retained for 90 days after cancellation
  • Generated content and files will be available for download during this period
  • After 90 days, data may be permanently deleted as per our Privacy Policy

3. REFUND POLICY

3.1 General Refund Principles

We strive for customer satisfaction and offer refunds under specific circumstances outlined below. All refund requests are evaluated on a case-by-case basis.

3.2 Eligible Refund Scenarios

Technical Issues:

  • Service unavailability for more than 48 consecutive hours
  • Critical bugs preventing normal use of core features
  • Data loss due to our system failures

Billing Errors:

  • Duplicate charges or incorrect billing amounts
  • Charges after successful cancellation within the same billing cycle
  • Unauthorized charges due to our system errors

Service Dissatisfaction (Limited):

  • First-time users within 7 days of initial subscription
  • Significant changes to service features without prior notice
  • Failure to deliver promised core functionalities

3.3 Non-Refundable Scenarios

Usage-Based Refunds:

  • Partial month usage (service is prorated, not refunded)
  • Change of mind after using the service extensively
  • Dissatisfaction with AI-generated content quality

Policy Violations:

  • Account suspension due to Terms of Service violations
  • Abuse of refund policy or fraudulent refund requests
  • Violation of Acceptable Use Policy

External Factors:

  • Third-party service interruptions beyond our control
  • User's technical issues or incompatible devices
  • Requests made after 30 days from the billing date

4. REFUND PROCESSING

4.1 Refund Timeline

  • Credit/Debit Cards: 5-10 business days from approval
  • Digital Wallets: 3-7 business days from approval
  • Bank Transfers: 7-14 business days from approval
  • International Payments: Up to 15 business days from approval

4.2 Refund Method

Refunds will be processed through the same payment method used for the original transaction. If the original payment method is no longer available, alternative arrangements will be made.

4.3 Partial Refunds

In certain cases, we may offer partial refunds based on:

  • Actual service usage during the billing period
  • Prorated amount for unused service time
  • Specific circumstances of the refund request

5. HOW TO REQUEST A REFUND

5.1 Refund Request Process

To request a refund:

  1. Contact Customer Support:

  2. Provide Required Information:

    • Account email address
    • Subscription plan and billing date
    • Reason for refund request
    • Transaction ID or receipt number
    • Detailed explanation of the issue

  3. Documentation:

    • Screenshots of issues (if applicable)
    • Error messages or system responses
    • Communication history related to the problem

5.2 Response Timeline

  • Initial Response: Within 24-48 hours
  • Investigation Period: 3-5 business days
  • Final Decision: Within 7 business days of complete information receipt

5.3 Refund Decision Communication

You will be notified via email about:

  • Refund approval or denial with reasons
  • Expected processing timeline
  • Any additional steps required

6. SPECIAL REFUND CONDITIONS

6.1 Free Trial Conversions

  • No refunds for free trial conversions within the first 24 hours
  • Refunds available after 24 hours if technical issues prevent service use
  • Full refund available if charged during an active free trial period

6.2 Promotional Offers and Discounts

  • Refunds for promotional subscriptions are calculated based on the discounted amount paid
  • Special offer terms may include non-refundable conditions
  • Bonus credits or additional features may not be refunded separately

6.3 Enterprise and Custom Plans

  • Custom refund terms may apply to enterprise subscriptions
  • Refunds subject to specific contract terms and conditions
  • Contact our enterprise support team for custom plan refunds

7. CHARGEBACK AND DISPUTE POLICY

7.1 Chargeback Prevention

Before filing a chargeback with your bank:

  • Contact our customer support team first
  • Allow us the opportunity to resolve the issue
  • Most issues can be resolved faster than chargeback processes

7.2 Chargeback Consequences

Initiating a chargeback may result in:

  • Immediate account suspension
  • Loss of access to all services and data
  • Blacklisting from future service use

7.3 Legitimate Disputes

We will cooperate with legitimate chargeback disputes and provide necessary documentation to payment processors.

8. COOLING-OFF PERIOD (EU USERS)

8.1 EU Consumer Rights

Users in the European Union have a 14-day cooling-off period to cancel their subscription without providing a reason, as per EU Consumer Rights Directive.

8.2 Cooling-Off Exceptions

The cooling-off period may not apply if:

  • You have actively used the service during the period
  • You have explicitly waived your cooling-off rights
  • The service is fully performed with your explicit consent

9. MODIFICATIONS TO REFUND POLICY

9.1 Policy Updates

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be communicated through:

  • Email notifications to active subscribers
  • Website notifications and banners
  • Updates to the policy page with revision dates

9.2 Grandfathering

Existing subscriptions may be subject to the policy terms active at the time of subscription, unless legally required to apply new terms.

10. DISPUTE RESOLUTION

10.1 Internal Resolution

We encourage resolving disputes through our customer support channels before seeking external remedies.

10.2 Alternative Dispute Resolution

If internal resolution fails, disputes may be resolved through:

  • Mediation services
  • Consumer protection agencies
  • Online dispute resolution platforms

10.3 Legal Jurisdiction

This policy is governed by Indian consumer protection laws and the jurisdiction of courts in Indore, Madhya Pradesh, India.

11. CONTACT INFORMATION

11.1 Customer Support

For refund requests, cancellations, or policy questions:

Primary Contact:

Business Address: Omkaar Group Office No. 102, 1st Floor, Rituraj Business Park Bicholi Mardana, Near Uno Business Park, Bypass Indore (M.P) - 452016, India

11.2 Response Commitment

  • Email responses within 24-48 hours
  • Phone support during business hours (10 AM - 6 PM IST, Monday-Friday)
  • Emergency issues addressed within 12 hours

11.3 Escalation Process

If you're not satisfied with the initial response:

  1. Request escalation to a senior support representative
  2. Contact our management team directly
  3. Submit a formal complaint through our website

12. ADDITIONAL TERMS

12.1 Fair Usage

This refund policy is designed for legitimate use cases. Abuse of the refund policy may result in account restrictions.

12.2 Third-Party Charges

We are not responsible for refunding third-party charges such as:

  • Bank processing fees
  • Currency conversion charges
  • Payment gateway fees imposed by your financial institution

12.3 Force Majeure

Refunds may not be available for service interruptions caused by events beyond our reasonable control, including natural disasters, government actions, or global pandemics.

This Refund and Cancellation Policy is effective as of 31st July 2025. By using our services, you agree to these terms. For questions or clarifications, please contact our customer support team.

Effective Date: 31st July 2025 Last Updated: 31st July 2025