Inicio / Política de privacidad

Política de privacidad

PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy describes how Omkaar Group ("we," "our," or "us") collects, uses, and shares your personal information when you visit or use our website https://www.theaicreators.com (the "Service").

Company Information:

  • Company Name: Omkaar Group
  • Website: www.theaicreators.com
  • Address: Office No. 102, 1st Floor, Rituraj Business Park, Bicholi Mardana, Near Uno Business Park, Bypass, Indore (M.P) - 452016, India
  • Contact: [email protected] / [email protected] 

We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains what information we collect, how we use it, and your rights regarding your data.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

  • Create an account or register for our services
  • Subscribe to our services or newsletters
  • Contact us through forms, email, or chat
  • Participate in surveys or promotions
  • Make purchases or payments

This may include:

  • Name and contact information (email, phone number)
  • Account credentials (username, password)
  • Payment information (credit card details, billing address)
  • Profile information and preferences
  • Communication content and feedback

2.2 Information We Collect Automatically

When you use our Service, we automatically collect:

Technical Information:

  • IP address and device identifiers
  • Browser type and version
  • Operating system information
  • Device characteristics and preferences
  • Time zone and location data

Usage Information:

  • Pages visited and features used
  • Time spent on our Service
  • Click patterns and navigation paths
  • Search queries and interactions
  • AI tool usage and generated content metadata

Cookies and Tracking Technologies:

  • Session and persistent cookies
  • Web beacons and pixel tags
  • Local storage and similar technologies
  • Analytics and performance tracking data

2.3 Information from Third Parties

We may receive information from:

  • Payment processors (Stripe and others)
  • Social media platforms (if you connect accounts)
  • Marketing and analytics partners
  • Customer support and chat services
  • Integration partners and APIs

3. HOW WE USE YOUR INFORMATION

3.1 Primary Uses

We use your information to:

  • Provide, maintain, and improve our Service
  • Process transactions and manage subscriptions
  • Create and manage your account
  • Deliver AI-generated content and tools
  • Provide customer support and assistance
  • Send service-related communications

3.2 Secondary Uses

We may also use your information to:

  • Personalize your experience and recommendations
  • Analyze usage patterns and improve our algorithms
  • Send marketing communications (with consent)
  • Conduct research and development
  • Ensure security and prevent fraud
  • Comply with legal obligations

3.3 AI Training and Improvement

Important Notice: We may use aggregated and anonymized data from your interactions to:

  • Train and improve our AI models
  • Enhance content generation capabilities
  • Develop new features and services
  • Conduct machine learning research

We do not use your personal content for AI training without explicit consent.

4. LEGAL BASIS FOR PROCESSING (GDPR)

For users in the European Union, we process your data based on:

  • Consent: When you explicitly agree to specific processing
  • Contract: To fulfill our service agreement with you
  • Legitimate Interest: For business operations and improvements
  • Legal Obligation: To comply with applicable laws
  • Vital Interest: To protect health, safety, or security

5. HOW WE SHARE YOUR INFORMATION

5.1 Service Providers

We share information with trusted third parties who help us operate our Service:

  • Payment Processors: Stripe and other payment gateways
  • Cloud Hosting: AWS, Google Cloud, or similar providers
  • Analytics: Google Analytics, mixpanel, or similar services
  • Customer Support: Chat services and helpdesk platforms
  • Email Services: For transactional and marketing communications

5.2 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5.3 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal process or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Investigate violations of our Terms of Service

5.4 With Your Consent

We may share information for other purposes with your explicit consent.

We do not sell your personal information to third parties.

6. DATA RETENTION

6.1 Account Information

We retain your account information for as long as your account is active or as needed to provide services.

6.2 Transaction Data

Payment and billing information is retained for tax and legal compliance purposes, typically 7 years.

6.3 Usage Data

Analytics and usage data may be retained for up to 3 years for service improvement.

6.4 Marketing Data

Marketing communications data is retained until you unsubscribe or request deletion.

6.5 Legal Requirements

Some data may be retained longer to comply with legal obligations or resolve disputes.

7. DATA SECURITY

7.1 Security Measures

We implement appropriate technical and organizational measures to protect your data:

  • Encryption of data in transit and at rest
  • Secure server infrastructure and access controls
  • Regular security audits and vulnerability assessments
  • Employee training on data protection
  • Multi-factor authentication for administrative access

7.2 Payment Security

All payment information is processed securely through PCI DSS compliant payment processors like Stripe. We do not store complete credit card information on our servers.

7.3 Incident Response

In case of a data breach, we will notify affected users and relevant authorities as required by applicable laws.

8. YOUR PRIVACY RIGHTS

8.1 Access and Portability

You have the right to:

  • Access your personal information
  • Request a copy of your data in a portable format
  • Understand how your data is being used

8.2 Correction and Updates

You can:

  • Update your account information anytime
  • Correct inaccurate personal data
  • Request updates to outdated information

8.3 Deletion and Erasure

You have the right to:

  • Delete your account and associated data
  • Request erasure of specific information
  • Withdraw consent for processing

8.4 Restriction and Objection

You can:

  • Restrict certain types of processing
  • Object to direct marketing communications
  • Opt-out of non-essential data collection

8.5 Complaint Rights

You have the right to file complaints with relevant data protection authorities.

9. COOKIES AND TRACKING

9.1 Types of Cookies We Use

  • Essential Cookies: Required for basic site functionality
  • Performance Cookies: Help us understand site usage
  • Functionality Cookies: Remember your preferences
  • Marketing Cookies: Deliver relevant advertisements

9.2 Cookie Management

You can control cookies through:

  • Browser settings and preferences
  • Our cookie consent management tool
  • Third-party opt-out mechanisms
  • Privacy settings in your account

9.3 Do Not Track

We respond to Do Not Track signals and similar mechanisms where technically feasible.

10. INTERNATIONAL DATA TRANSFERS

10.1 Cross-Border Processing

Your information may be processed in countries other than your residence, including India and other jurisdictions where our service providers operate.

10.2 Safeguards

We ensure appropriate safeguards for international transfers through:

  • Standard contractual clauses
  • Adequacy decisions by relevant authorities
  • Binding corporate rules where applicable
  • Other legally recognized transfer mechanisms

11. CHILDREN'S PRIVACY

11.1 Age Restrictions

Our Service is not intended for children under 13 (or 16 in the EU). We do not knowingly collect personal information from children under these ages.

11.2 Parental Rights

If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information promptly.

12. THIRD-PARTY SERVICES

12.1 External Links

Our Service may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

12.2 Integrations

When you use third-party integrations or APIs, their privacy policies will also apply to the data they collect.

13. CHANGES TO THIS POLICY

13.1 Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.

13.2 Notification

We will notify you of significant changes through:

  • Email notifications to registered users
  • Prominent notices on our website
  • In-app notifications where applicable

13.3 Continued Use

Your continued use of our Service after policy changes constitutes acceptance of the updated terms.

14. REGIONAL PRIVACY INFORMATION

14.1 California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know about personal information collection and the right to opt-out of sale.

14.2 European Union (GDPR)

EU residents have enhanced rights under the General Data Protection Regulation, including data portability and the right to be forgotten.

14.3 Indian Users (Digital Personal Data Protection Act)

We comply with applicable Indian data protection laws and regulations regarding personal data processing.

15. CONTACT INFORMATION

15.1 Privacy Inquiries

For questions about this Privacy Policy or your personal information, contact us at:

Omkaar Group Office No. 102, 1st Floor, Rituraj Business Park Bicholi Mardana, Near Uno Business Park, Bypass Indore (M.P) - 452016, India

Privacy Contact:

15.2 Data Protection Officer

If required by applicable law, our Data Protection Officer can be reached at: [email protected] / [email protected].

15.3 Response Time

We aim to respond to privacy-related inquiries within 30 days of receipt.

This Privacy Policy is designed to be transparent about our data practices. If you have any questions or concerns, please don't hesitate to contact us.

 

Effective Date: 31st July 2025 Last Updated: 31st July 2025